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Wildwood Club Usage Guidelines and Policies

COURT RENTALS
Court reservations must be cancelled at least 24 hours prior to the scheduled reservation time, or the member will be charged a cancellation fee (equal to the total cost of the court fee). Contact the front desk via phone to cancel.

PRIVATE LESSONS
You must cancel your private lesson at least 24 hours in advance to avoid being charged. Contact your pro directly and/or the front desk.

DAY OF CANCELLATIONS:

The following circumstances will allow for day of cancellations with no charge:

• If there is a 2 hour school delay, or school closing
• If you cancel the night before in being proactive for impending weather conditions

DAY OF CANCELLATIONS:

Remaining day of cancellations and/or no shows will result in a full charge including:

• Your child is sick
• You are sick
• Failure to communicate a cancellation/no show to a club service 24 hours in advance

We understand you may not know when an illness will happen (if you have an idea, please contact the day before as a proactive measure). We do hope everyone gets better soon. However, as a club, we cannot successfully operate, if we react to every individual’s circumstance. We thank you for your understanding on this.

CLINIC/CLUB PROGRAM POLICIES

Club members receive priority registration in all club programs. If a member and non member are on the waitlist, a member will receive priority in admittance to the class even if the non member is higher on the waitlist. All members will auto roll over into the next sessions class. If you do not wish to auto rollover, you must communicate this to the front desk or the appropriate director.

REGISTRATION CHANGES
Club programs are a full session commitment (unless otherwise noted as a drop-in). Once a session has begun, there are no refunds, credits or changes permitted for clinic programming unless approved by a director when clinic level change is approved.
(Medical/injury reasons with a Dr note would be the only exception)
We are unable to guarantee clinic changes once a session has started. Players must attend classes on the day and time they are registered for. This is in order to provide the highest quality instruction for all of our members with suitable student to teacher ratios and assigned courts. Thank you in advance for your understanding.

REGISTRATION PAYMENT
Enrollment in a clinic requires payment at the time of registration to reserve your spot.
Clinic fees will be prorated at the time you register if it is mid-session.
Clinic fees will not be prorated in advance.
If you withdraw from a clinic before a session begins we will credit your WRWC account – unless you specifically request a refund to the original form of payment.

MAKE UP & DROP IN CLASSES
In order to maintain an appropriate player to coach ratio, we are unable to offer make up or drop in classes. WRWC works hard to maintain consistent clinic numbers and to schedule the correct number of our certified, experienced teaching professionals and court space into those clinics. Fluctuating numbers limit our ability to provide the best learning environment and customer service experience possible, therefore we cannot accommodate make up classes or drop in players. We thank you in advance for your understanding and cooperation.

*Adult classes that allow drop in players are noted as such in the session clinic schedule. You must provide 24 hour notice of a drop-in (as well as a 24 hour notice of cancellation to avoid charges.)

WAITLISTS
If you are on a clinic waitlist and a spot opens up in that clinic, you will be automatically enrolled, charged and notified via email from the director of tennis or Pickleball.

If your plans change and you no longer want the waitlist spot, please notify us right away at to avoid unwanted clinic placement and charges.

As stated above: Members receive priority registration. If a member and non member are on the waitlist, a member will receive priority admittance into the class even if the non member is higher on the waitlist.

MEMEBERSHIP POLICIES

Memberships are automatically renewed yearly on the anniversary date of your membership. You may OPT OUT of renewal contacting Kathy Crawford with member accounts [email protected]

All members must sign a member agreement which includes the facility liability waiver.

All memberships (aside from our monthly PickleUnlimited) are a 12 month commitment which transitions to month-to-month after the anniversary date unless you communicate otherwise with at least 30 days written notice.

At this time, tennis memberships include the PickleWildCard membership. Any Pickleball membership does NOT include a tennis membership. Any tennis member can upgrade to PickleUnlimited for an additional $50/month.

Membership upgrades are allowed, however no downgrades will be permitted accept the following circumstances:

1. A PickleUnlimited monthly member wishes to go back to PickleWildCard. Please understand that in doing this, you are still responsible for the remainder of your 12 month commitment to the WildCard membership.
2. A member on the account becomes physically disabled and is not able to use the membership. This would require a doctor’s note and the membership may be downgraded where applicable.
   1. i.e. two people have a couples membership and one spouse is physically disabled and not able to play tennis or Pickleball for the duration of the membership timeframe. The couple membership may downgrade to the individual membership in this case.

Temporary injury or medical issues will be examined on a case by case basis and may result in a “freeze” in the membership until the member is able to enjoy the club experience.

GUEST POLICIES

• You must be a club member in order to reserve court times

• All club offerings have a member and non member rate

• You may be a guest of the club 4 times in a calendar year before a membership is required. (This is for playing on a reserved court time with a member)

• Only a member can reserve the court time and must be present when the guest is playing at the club

• All payments for club services must be made in full at time of service

• All guests are considered eligible members if they live within 75 miles of the club

• Ineligible members (those who live outside 75 miles of the club) can visit the club 4 times per year. After all guest passes are used, additional visits will be $25/day

• Immediate family members of active members may use the club 4 times in a calendar year. After the guest passes are used, there will be a Family Member Guest Fee of $15/day.

If you live outside of 75 miles from the club and do not rent or own in Fort Wayne, IN. you are eligible for a National Membership. Please reach out to Club Manager Emily Davis if you would like to discuss a national membership: [email protected]

ALL CHILDREN 12 & UNDER must be supervised by an adult while in the club when not on the court or in a clinic.
For the safety of our youth players and young siblings, an adult must accompany them in the building before and after clinics. Children cannot be running and playing unsupervised in the lobby, pro shop, or viewing platform areas, on the stairs or in the hallways between courts.

All WRWC members are expected to be courteous and respectful of other members, guests, staff and all club amenities.

COURTSIDE BAR/CAFÉ

No outside food and/or drinks allowed

No outside alcohol

For questions or inquires regarding Courtside please contact Bar + Kitchen Manager Amy Tonne: [email protected]

FITNESS CENTER

Only WRWC members are allowed to use the fitness center for open gym

Non members are allowed to use the fitness center if attending a group class or with a trainer

Fitness center hours are the same as the club operating hours

No food or open top drinks allowed in the fitness center

Shoes and appropriate clothing must be warn at all times

No gum allowed

No children under the age of 16 allowed in the fitness center without adult supervision unless with a staff professional or personal trainer.

INCLEMENT WEATHER
Wildwood will operate normally, including hours of operation and schedules, in the event of inclement weather or school closings.

1. Wildwood members are still required to cancel court reservations per court cancellation policies (24 hours in advance). As winter weather is typically predicted in advance, we recommend players plan early should you be concerned by the weather forecast.
2. Wildwood may have modified hours of operation and schedules should Allen County be placed under a RED travel advisory, as state leaders have determined that travel is restricted to emergency management workers only.
3. Should Wildwood need to close for whatever reason (loss of power, travel advisory, flooding, snow or other inclement weather, or any other act of God, etc.):
4. Advanced court reservations, private lessons, and permanent courts will be notified by email, phone and updates will be provided on social media and will not be charged for that day’s court reservation if unused.
5. Cancelled programs will be issued a credit for that day’s play.

iii. If the facility remains operational (i.e. had power, etc) players already on court will be permitted to complete programs and rentals in progress before the facility closes. Should players choose to leave early, no credits will be issued.

1. If the facility will close immediately, all players currently on court will cease play immediately and credits will be issued based on the following:
2. If more than 50% of the scheduled time has been completed, a partial credit will be issued.
3. If less than 50% of the scheduled time has been completed, a full refund will be issued.

COURT POLICIES

Food & gum are not allowed on courts – Water bottles and clear liquids only please

Please wear clean, non-marking tennis shoes for indoor courts

Please check for your belonging and pick up all trash when leaving the courts. Items left on the court will be placed in our lost & found. Please check with the front desk for lost items.

Please pick up all tennis and Pickleball balls when leaving the court (return to carts or ball machines). Do not throw tennis balls in the trash as we recycle tennis balls in which you can find ball recycling bins throughout the facility.

Please leave the court as you have found it. If a consistent disregard to cleanliness is noticed, you may be subject to a clean up fee.

Please leave your court promptly after your program/court time is complete. Just as you are excited to step on the courts and play, the group after you is in the same boat.

Please wait for your scheduled time to go on any courts. If you choose to use any “open” courts before your scheduled time, you will be subject to a charge starting at 15 minutes. For example: if you go on your permanent court time court 10 minutes prior to your scheduled time, whoever is on the court will be charged 15 minutes of court time.

Pickleball courts are only used for Pickleball and Pickleball related activities. Even if the courts are unused, please refrain from using the courts for anything fitness or tennis related including mini tennis or physical warm ups.

Flagrant unsportsmanlike or disruptive behavior will result in you being asked to leave the courts. No refund or credit will be applied regardless of time spent on court.

Any noticed damage done to the courts will result in your full responsibility of reimbursement for damaged goods.

RAILROAD POLICY

We understand the trains around the club are inconvenient and sometimes may disrupt your arrival time to the club. Due to this being out of the clubs control, no credits, refunds, extended time or reschedules will be given in the situation where you are stuck behind the train(s). Thank you for your understanding regarding this matter.

PHOTO/VIDEO RELEASE

By entering Wildwood Racquet + Wellness Club (WRWC), you voluntarily consent to being photographed, filmed and/or otherwise recorded for WRWC’s promotional and educational use. You waive all rights to any claims for payment or royalties in connection with any exhibition, broadcast, or other display of these materials.